Refund Policy

1. Scope & Summary

This policy applies to all payments made to Approvdit for the Service. Refund eligibility at a glance:

2. Monthly Subscriptions

Monthly Subscription payments are non-refundable. Cancelling a monthly Subscription stops future charges only; it does not entitle the Organization to a refund of the current or any prior Billing Month.

No prorated refunds are issued for unused days, and no refund arises from reduced usage, suspended periods, or account deactivation.

3. Flat-Rate Pricing & User Thresholds

Approvdit does not charge per user. Subscription pricing is a flat rate that adjusts when the Organization crosses an applicable user threshold, as published on the Approvdit pricing page. For example, an Organization with up to 100 active Users is billed at the base rate of $149 per month; an Organization that exceeds 100 active Users moves to the next published tier ($250 per month base).

User count changes — whether additions or deactivations — do not generate prorated charges, prorated refunds, or per-user adjustments. Threshold changes take effect at the start of the next Billing Month.

4. Annual Subscriptions

Annual Subscriptions are eligible for a full refund, requested within fifteen (15) days of the start of the annual term. This applies to each annual term, whether a first term or a renewal term. The rule in this Section applies equally to Add-Ons and custom-quote services billed annually or upfront (Sections 6 and 7).

The fifteen (15) day window ends at 11:59 PM Pakistan Standard Time (PKT) on the fifteenth (15th) calendar day of the annual term. For example, where an annual term starts on September 1, the refund deadline is September 15 at 11:59 PM PKT. The same deadline mechanics — calendar days, ending at 11:59 PM PKT on the fifteenth (15th) calendar day — apply to every refund window in this Policy, including Add-Ons and custom-quote services.

After the fifteenth (15th) day, annual Subscription fees are non-refundable. No prorated refunds are issued for unused months or days, and cancellation after Day 15 does not refund any part of the annual fee.

5. Renewals & Opt-Out

Approvdit shall issue a renewal notice to the registered owner email address no fewer than thirty (30) days before the end of the annual period, stating the renewal deadline.

The Organization may opt out of renewal by replying to the renewal email before the deadline stated in the notice. Following a valid opt-out, the current paid term continues normally until expiry, at which point the Organization and its Users are deactivated. No refund arises from an opt-out; the paid term runs to expiry in full.

6. Add-Ons

Add-Ons (including the Native Google Sheets Sync) follow the same refund rules as Subscriptions. Monthly-billed Add-Ons are non-refundable; cancellation stops future charges only. Annually billed or upfront Add-Ons are eligible for a full refund if requested within fifteen (15) calendar days of the applicable Add-On term starting, and non-refundable thereafter.

Add-On functionality can be reviewed and tested prior to purchase; accordingly, no prorated Add-On refunds are offered.

7. Custom-Quote Services

Custom-quote services (including the Accounting API & Webhooks integration) follow the same refund rules based on their applicable billing and payment terms: monthly billing cycles are non-refundable; annual or upfront payments are eligible for a full refund if requested within fifteen (15) calendar days of the applicable term starting, and non-refundable thereafter. For the purposes of this Policy, an upfront payment for a custom-quote engagement carries the same fifteen (15) calendar day refund window whether or not it corresponds to an annual term.

Organizations commissioning custom work review and test the proposed functionality before purchase; no additional or prorated refund categories apply to custom-quote services.

8. Free Trial

The three (3) day free trial requires no payment method and generates no charges. Accordingly, no refunds arise in connection with trial use.

9. Late Payment

Payment remains due on the invoice due date stated in the Terms & Conditions. Any continuation of account access after the due date — including any short period before suspension takes effect — is discretionary on the part of Approvdit and does not constitute a contractual grace period, an extension of the payment deadline, or a waiver of any payment obligation.

No refund or credit arises from late payment, suspension, or reinstatement of an account.

10. Service Levels & Downtime

Service availability and downtime are governed exclusively by the Service Levels set out in Section 12 of the Terms & Conditions. Service credits, where applicable, are the sole remedy for downtime and do not constitute refunds under this policy. Downtime does not create any separate or additional refund entitlement.

11. Refund Requests & Processing

• How to request. Refund requests shall be submitted in writing to [email protected], including: the Organization name, registered owner email address, invoice reference number, and a stated reason for the request
• Reason for request. Acceptable reasons include, for example: the Service does not meet the Organization's requirements; an incorrect plan was purchased; a duplicate payment; or a billing error. The reason is recorded for internal purposes and does not, by itself, determine eligibility — a refund that meets the criteria of this policy will not be denied on the basis of the stated reason
• Response time. Approvdit shall acknowledge requests within two (2) business days and issue a decision within five (5) business days of receipt
• Payment of refunds. Approved refunds shall be initiated by bank transfer to the originating account within ten (10) business days of approval. Bank processing time after Approvdit initiates the transfer is outside Approvdit's control. If the originating account cannot receive the refund, the Organization shall provide alternative bank details reasonably acceptable to Approvdit
• Amount refunded. Where a refund is approved, Approvdit refunds the applicable amount paid by the Organization under this Policy. Any bank, payment, transfer, currency-conversion, or intermediary charges imposed by financial institutions in connection with the refund are the responsibility of the Organization and may reduce the amount ultimately received
• Taxes. Subscription prices are stated inclusive of any applicable taxes; no additional tax is charged at invoicing
• Effect of refund. Issuance of a refund terminates the Subscription, and access to the Service ends upon processing of the refund

12. Abuse of This Policy

Approvdit may decline a refund request where there is evidence of abuse of this policy. Abuse includes, without limitation:

• Repeated subscribe, refund, and re-subscribe cycles
• Deliberately timing requests to circumvent refund deadlines
• Fraudulent or deceptive information provided in connection with a request
• Intentional exploitation of the refund mechanism to obtain repeated service without payment
• Other demonstrable attempts to circumvent this policy

Where a refund is denied specifically on grounds of suspected abuse, the Organization may request one (1) review of the decision. Approvdit shall complete the review and communicate its outcome in writing. Following that review, Approvdit's decision is final. No general right of appeal exists in respect of ordinary refund denials.

13. Public Reviews

Approvdit may respond to public reviews of the Service in order to correct factual inaccuracies. In any such response, Approvdit shall not disclose confidential information or identifiable Organization data.

14. Changes & Contact

Approvdit may update this Refund Policy from time to time. Material changes shall be notified by email to the registered owner email address, consistent with the Terms & Conditions. Refund rights that have already accrued are not affected by policy updates.